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TKO Electronics, Inc.:
TKO ELECTRONICS Inc Warranty All goods sold by TKO ELECTRONICS Inc are covered by a 90-Day product replacement warranty in case of failure in use or lack of function on arrival. Note: Receipt or damage claims are not covered by our 90-Day warranty. Such claims (missing components, damage claims, outright shortage, etc.) must be made within 10 days of invoice date. Warranty period begins on the invoice date. The TKO ELECTRONICS Inc warranty applies to new, remanufactured / recycled and exchange product. While some product is new, all product is sold as used/refurbished/recycled. A note on credit: All returned defective products are tested before a credit is issued. Products that are returned and found to be non-defective will result in a restocking fee or product will be sent back to client on their account. A restocking fee (the greater of 25% or $25.00 min per unit) will be billed to the customer's account or will result in a lesser RMA credit for the equivalent amount. Advance Exchange Orders On advanced exchanges, TKO ELECTRONICS Inc commits to send the good part out before the customer returns the defective "core" part. The customer account or charge card is charged the price of the exchange part plus the value of the defective core part. When TKO ELECTRONICS Inc receives the returned core, the customer's account or charge card will then be credited the "core charge". The core charge/pending credit will appear on TKO ELECTRONICS invoices and the credit will be issued upon the return receipt of the core. Non-repairable returned cores (parts which are corroded, burned, cracked or physically damaged) will be refused by TKO ELECTRONICS Inc , and will be returned to the customer. Incomplete and non-like cores will be treated as non-repairable and will likewise be returned to the customer and core credit will not have been earned. Product is guaranteed to be fully functional without major cosmetic damage. Warranty does not cover cosmetic blemishes on internal parts. The core charge must be paid when the core is non-returnable. Return Package Policy Defective part returns or exchange parts ("cores") should be received by TKO ELECTRONICS Inc no later than fifteen (15) days from the date of the original shipment by TKO ELECTRONICS. After 15 days TKO ELECTRONICS will no longer issue credit for the core charge. Cores received later than 15 days from the date of the original shipment will be refused or returned to the sender and credit will not be issued. Exchange parts must be returned with the order's RMA# plainly printed on the package container and on the shipping documentation. If not, the shipment will be refused or returned and no core credit will be awarded. The core must be returned to:
TKO ELECTRONICS
RETURNS Restocking Fees Policy Non-needed Parts requested to be returned for credit within ten (10) calendar days of the original shipment date, will be charged a $25.00 minimum per unit or a 25% restock fee, whichever is greater. Prior to returning any material, an RMA number must be issued by TKO ELECTRONICS. The Return RMA number is valid for a period of fifteen (15) days. Any package received without a valid RMA number will be returned without credit to the shipper. Special Order Policy Items that are special ordered on the behalf of the customer by TKO ELECTRONICS will not be eligible for re-stocking return. All Sales are Final on Special Order goods. Procedure In order to set up an RMA for return, you can: 1) request an RMA on-line via our website at http://www.tkoelectronics.com/TkoElectronics/rma.aspx 2) call customer service at (818) 879 2233, or 3) email TRACKING@TKOELECTRONICS.COM. A TKO ELECTRONICS representative will provide an RMA number which is used to return the product; the RMA number must be clearly marked on the outside of the package and the returned product must be packed carefully and adequately to ensure safe arrival at our facility. In the cases of parts returned as defective but tested good by our technicians and parts which are good but returned because they are not needed by the customer, a restocking fee will be deducted from the credit to be issued to the customer's account. This fee is necessary to defer the cost of handling and testing the returned part which is required to keep TKO ELECTRONICS quality the highest available. Once the part is received, tested to confirm defect, and processed, a credit will be issued to the customer's charge card or the customer's account, if the original transaction was a net terms purchase. Shipping Policy TKO ELECTRONICS ships all packages "FOB Origin". Once a package(s) leaves the TKO ELECTRONICS loading dock, the title and ownership of that package(s) transfers to the customer. Should a part or package become lost or damaged by the carrier, the customer is responsible for contacting the shipping carrier to initiate a claim. TKO ELECTRONICS will provide the shipping waybill number in order to verify tracking or file a claim with the carrier. TKO ELECTRONICS will also ship a fully billed replacement order if requested by the customer, but will not issue a credit or negotiate with the carrier for reimbursement on the original order. If customer has private insurance, TKO ELECTRONICS will not ensure the package with the common freight carrier. Sales Tax By law, sales tax must be charged to any ordering party, in the state of California which does not have an applicable CA Reseller Tax Certificate on file with TKO ELECTRONICS. The rate charged is currently 8.75% and is subject to change. Orders that ship from warehouses other than TKO ELECTRONICS California facility will incur sales tax if the recipient address is within the same state as the shipment origination warehouse; such orders will be taxed at the rate of the state involved. Sales tax will be calculated and added to the total order when a Reseller Certificate is not on file for the state in question. Order Cancellation Policy We ship quickly, and once an order has been submitted to our warehouse or another shipping site, it may not be possible for that order to be canceled or diverted prior to shipment. TKO ELECTRONICS will make a "best efforts" attempt to cancel, stop, or divert a submitted order for which cancellation is requested. TKO ELECTRONICS assumes no liability for orders which ship based upon a customer's submitted request, and returns will be subject to normal restocking fees. Payment & Credit Card Approval Policy Orders to be paid by credit card will only be shipped upon approval of the payment card used. Approval is required for the full order amount. This full value may include part charges, freight charges, core charges and tax (if applicable). TKO ELECTRONICS may based upon value or the orders characteristics determine that some orders may require advance payment via wire transfer in lieu of credit card payment. Customers will be contacted by TKO ELECTRONICS prior to shipment or billing in this event. Refund Policy Any refunds or advanced exchange core return credits will be credited to the customer's charge card within ten days after the appropriate items have been received and approved for payment by TKO ELECTRONICS. Order credits will not include refunds for shipping and handling. Pricing Policy Parts prices displayed are subject to changes from time-to-time as market conditions fluctuate. TKO ELECTRONICS is not liable for typographical data errors or mis-communication between two parties. Individual price quotes will be valid and honored for as long as stock on hand at the time of the quote remains available. TKO ELECTRONICS will notify the customer in the event that there is a price increase or discrepancy between the quote and the order so the order can be verified. |
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